1- True or False. External causes of loss, such as shortage of raw materials, lack of personnel or limited demand do not impact on the equipment effectiveness.
True
False
2- Process improvement activities require a large amount of data. Data collection can either use a static or ____________ approach. Drag the correct answer to the box.
Dynamic
Erratic
Sporadic
Generic
3- According to the Input/Output Transformation Model, raw materials, capital, HR, technology and information are all examples of which? Choose one.
The transformation process
Outputs
Inputs
4- That exceeds what is needed to satisfy customer demand imposes unnecessary costs such as storage, deterioration, obsolescence, theft, and money tied up in inventory that cannot be used for other purposes. Fill in the blank.
|
Inventory |
5- True or False. Process variations can typically help improve operations and supply chain processes by helping to ensure optimal functioning.
True
False
6- Operations management has changed dramatically over time, and is believed to have developed over three major phases. Choose the three major phases from the list below:
Modern period
Medieval period
Craft manufacturing
Mass production
Renaissance period
7- True or False. Production control focuses on controlling quality and costs, scheduling, and the actual day-to-day operations of running a factory or service facility.
True
False
8- True or False. The transformation process consists of employees’ work activities, management activities, as well as technology and operations methods.
True
False
9- True or False. The science of management theory proposed by Frederick Winslow Taylor was based on observation, measurement, analysis and improvement of work methods, and economic incentives.
True
False
10- What does the acronym OEE stand for? Choose one.
Overall equipment efficiency
Overall equipment effectiveness
Overall equipment efficacy
11- Which of the following operations management approaches is best suited for smaller organisations?
Mass customisation
Lean production
Flexible specialisation
12- ___________ processes are used to produce identical or very similar products in high volumes. Equipment and labor are organised in a line flow arrangement to meet very specific customer or product processing requirements. Drag the correct answer to the box.
Cellular
Intermittent
Repetitive
13- What two metrics are used as to calculate OEE? Choose two.
Valuable operating time
Loading time
Idle time
14- True or False. Operations management is the management of processes that transform inputs into goods and services that add value for the customer.
True
False
15- Which of the following are factors that can help determine where an organisation will locate its facilities? Choose three.
Proximity to cafés and shops
Community factors
Individual factors
Proximity to sources of supply
Proximity to customers
Proximity to cities
16- The Six Big Losses Model divides losses into three categories. Drag the types of losses from underneath to the space on the right to match the correct category on the left.
Downtime= Breakdown; set-up and adjustments
Speed= Idling, minor stoppages; reduced speed
Quality= Quality losses; reduced yield
17- Total Equipment Effectiveness Performance (TEEP) measures OEE effectiveness against Calendar Time.
True
False
18- What does the acronym TEEP stand for? Choose one.
Total Equipment Effort Performance
Total Equipment Efficiency Performance
Total Equipment Effectiveness Performance
19- There are a number of methods that can help minimise the Six Big Losses within an organisation. Drag the description of each method from underneath to the space on the right to match the type of loss on the left.
Quality Losses and Reduced Yield=
Set-Up and Adjustments=
Breakdown=
Minor Stoppages and Reduced Speed= Cycle
20- True or False. Losses can either be critical or sporadic.
True
False
21- True or False. Another variation of the PDSA cycle is the PDCA (Plan, Do, Check, Act) approach, which is often used as part of continuous process improvement initiatives.
True
False
22- True or False. Master scheduling is typically used to determine how much of each product will be produced in a specific time period.
True
False
23- Which of the following are factors that can help determine where an organisation will locate its facilities? Choose three.
Community factors
Proximity to cities
Individual factors
Proximity to sources of supply
Proximity to customers
Proximity to cafés and shops
24- __________ __________ audits are typically used as part of process management to help identify any areas where improvements (often minor) can be made. Drag the correct answer to the box.
Process incident
Process problem
Process effectiveness
Process efficiency
25- Total Equipment Effectiveness Performance (TEEP) measures OEE effectiveness against Calendar Time.
True
False
26- True or False. Production control focuses on controlling quality and costs, scheduling, and the actual day-to-day operations of running a factory or service facility.
True
False
27- What does the acronym OEE stand for? Choose one.
Overall equipment efficiency
Overall equipment effectiveness
Overall equipment efficacy
28- __________ decisions refers to a type of operations decision that strives to provide the right mix of labor and machines to produce goods and/or services at the right time to achieve both efficiency and customer service goals. Choose one.
Supply chain management
Quality
Scheduling
Inventory
29- According to the Input/Output Transformation Model, raw materials, capital, HR, technology and information are all examples of which? Choose one.
Outputs
Inputs
The transformation process
30- What does the acronym PDSA stand for? Choose one.
Plan, Do, Study, Analyse
Prepare, Do, Study, Act
Plan, Do, Study, Act
Plan, Decide, Study, Act
31- What two metrics are used as to calculate TEEP? Choose two.
Valuable operating time
Loading time
Calendar time
32- Hayes and Wheelwright’s developed a four stage model that can be used to assess the role and contribution of the operations function. Choose the four stages from the list below:
Externally Neutral
Externally Objective
Internally Supportive
Internally Neutral
Internally Objective
Externally Supportive
33- The operations _________ focuses on the pattern of strategic decisions and actions which define the role, objectives and activities of an organisation’s operations. Fill in the blank.
|
Strategy |
34- __________ that exceeds what is needed to satisfy customer demand imposes unnecessary costs such as storage, deterioration, obsolescence, theft, and money tied up in inventory that cannot be used for other purposes. Fill in the blank.
|
Inventory |
35- Process improvement activities require a large amount of data. Data collection can either use a static or ____________ approach. Drag the correct answer to the box.
Dynamic
Erratic
Sporadic
Generic
36- There is a wide variety of models that can be help aid decision-making by helping to simplify more complex real-life phenomena. Examples of _____________ models include graphs, charts, pictures, blueprints and drawings. Drag the correct answer to the box.
Physical
Mathematical
Schematic
37- ____________ ___________ are the core processes that make up the value stream. Examples include purchasing, production and/or service, marketing, and sales. Drag the correct answer to the box.
Upper-management processes
Operational processes
.
Supporting processes
38- True or False. According to the Four Stages of Operations Contribution model, the objective of Stage 1 is to minimise the negative impact of ‘operations’.
True
False
39- What three categories of loss does the OEE calculation model take into account? Choose three.
Quality
Proficiency
Performance
Availability
Affordability
40- Operations is one of the three strategic functions of any organisation. Which of the following are the other strategic functions of any organisation? Choose two.
Marketing
Research and Development
Finance
41- True or False. Another variation of the PDSA cycle is the PDCA (Plan, Do, Check, Act) approach, which is often used as part of continuous process improvement initiatives.
True
False
42- True or False. External causes of loss, such as shortage of raw materials, lack of personnel or limited demand do not impact on the equipment effectiveness.
True
False
43- Another aspect of the transformation model in is the _________ loop, which can be used to control the operations system, by adjusting the inputs and transformation processes that are used to achieve desired outputs. Fill in the blank.
|
Feedback |
44- There are two key categories of decision-making. Which decision-making method is best for decisions that have short to medium term impact on the business and often involve less resources to implement? Choose one.
Tactical operations decisions
Strategic operations decisions
