In this blog you will find the correct answer of the Coursera quiz Professional Skills for International Business Coursera mixsaver always try to brings best blogs and best coupon codes
Week 1 Quiz
When we mention “noise” in terms of a communication process, we mean…
- action taken subsequent to receipt of the message
- the receiver of the message
- the time taken to send the message
- how a message may be disrupted and distorted en route to the receiver
Which one of the following is not usually considered to be one of the 7 Cs of communication?
From the choice below, which is most likely to be the decisive factor in selecting the most appropriate communications channel?
- Day of the week
- Previous experience
Cialdini(1984) described 6 key influencing skills. What did he mean by ‘Liking’?
- The expectations of friendship
- The need to obey those in authority
- The need for personal alignment
- Enjoying the work that we do
Gary Yukl (2002) offered a framework which offered 9 influencing skills that were essential for leaders and managers. What did he mean by ‘Rational Persuasion’?
- Giving positive feedback
- Stimulating emotions
- Offering an incentive
- The use of logic and facts
Which of the following best describes non-verbal communication?
- A guaranteed connection with someone else
- Wordless signals
- A replacement for the spoken word
- Strong and positive messages
Non-verbal communication works to best effect when…
- It contradicts the spoken word
- You look to reprimand a colleague
- You seek to make a good first impression
- It aligns with the spoken word
Why is it important to create a positive first impression?
- Because it reflects your personal brand
- Because you may not get another opportunity
- Because it will always be the same
- Because you will always be popular as a result
Using Gary Yukl’s Framework, which of the following would not normally be used to help build expert power?
- Keeping others informed
- Maintaining credibility
- Recognizing the concerns of others
- Being indecisive in a crisis
Which of the following is the best definition of a stakeholder?
- Investors in an organisation
- An individual or group with a vested interest in an organisation
- An individual with an interest in an organisation
- A group with an interest in an organisation
When looking to make a positive first impression, which of the following do you need to remember?
- To adopt the same approach on each occasion
- They are impossible to re-do
- To keep your contact waiting
- There is no correlation with your personal brand
According to the work by Dr. Albert Mehrabian, which of the following statements is true?
- Tone of voice is of no consequence
- Verbal and non-verbal communication need to be clearly aligned
- The most important component of any communication is verbal
- Verbal and non-verbal communication are of equal importance
When choosing an appropriate communication channel, which of the following would be an example of a Manager’s dialogue?
- Holding a group discussion
- Releasing a press release
- Using YouTube
- Using Twitter
Cialdini proposed that there were 6 principles of influence. When he referred to commitment he believed that…
- We have an intrinsic desire to be consistent
- Things are more attractive when their availability is limited
- We feel a sense of duty to those in authority
- We generally look to return favours
According to Mendelow’s Stakeholder Matrix, the relative importance of a stakeholder at a given moment in time is measure by which of the following?
- The amount of their investment
- The length of the stakeholder relationship
- Relative levels of interest and importance
- Their influence with the media
When selecting the most appropriate communication channel, you should expect to…
- Use the cheapest option available
- Always use more than one communication channel
- Attempt to influence the mass market
- Evaluate a channel’s effectiveness prior to use
Peer-graded Assignment: Change for Change’s Sake?
Week 3 Quiz
adopting an autocratic approach
ultimate responsibility always remains with the delegator
ultimate responsibility passes to the delegatee
delegation is dependent upon;
achieving optimum results
trust between the delegator and delegatee
having spare capacity
time effectively is important because;
there is no overtime available
your organisation offers flexible working
looking to achieve a work/life balance
all organisations have spare capacity
the following will usually aid your ability to prioritize;
answering all emails on a daily basis
assuming that all tasks are equally urgent
a to do list
working late until the job is done
Empowerment usually means;
keeping subordinates fully occupied
applying the concept of Job Enlargement
your time effectively you need to;
start work earlier and finish when the job is done
be very organised
assume everything is urgent
skill of an effective delegator is to;
assume the delegatee won’t do the job as well as you
have a directive managerial style
assume your subordinate has the required level of capability
ensure the delegate has capacity to accommodate additional tasks
usually the first stage in the delegation process;
give performance feedback to the delegatee
define the task
explain the rationale for delegation
agree deadlines with the delegatee
Referring to Cialdini’s framework, ‘Social Proof’ means…
that there is a preference for a flat organisational structure
that things are more attractive when their supply is plentiful
that people prefer safety in numbers
trying to like all of your colleagues
Boddy and Buchanan (1998) referred to the need for ‘Managing in Four Directions’. What did they mean by “managing across”?
Managing external stakeholders
Managing line management
Managing your team and line manager
Managing internal and external stakeholders
Which of the following pairs of stakeholders could both potentially be seen as both internal and external?
Employees and media
Investors and unions
Management and employees
Regulators and investors
What is the primary focus of Boddy and Buchanan’s 1998 framework?
Internal stakeholder management
External stakeholder management
Building collaborative stakeholder relationships
A key competency for a managerial role model is to habitually self reflect. What does self reflection mean?
Looking to learn from experience
Looking to gain confirmation you did the right thing
Relying on your own opinion
Accepting the inevitable
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